POPVOX Foundation Shares a Roadmap for Congressional Casework Data

In 2021, after several years of record-high demand for Congressional constituent services, the House Select Committee on the Modernization of Congress issued a recommendation (“Recommendation 172”) for the House to create “an optional system to allow offices to share anonymized constituent casework data and aggregate that information to identify trends and systemic issues to better serve constituents.”

In March 2023, members of the Committee on House Administration Modernization Subcommittee signaled to the Chief Administrative Officer of the House of Representatives that the Select Committee recommendation was among its shortlist of high priority projects for implementation.

The Office of the CAO has indicated that it will move forward with the implementation of Recommendation 172, leveraging the House Digital Services and with the support of the Modernization Subcommittee of the Committee on House Administration. Given this movement, POPVOX Foundation has issued the following recommendations, drawing upon the POPVOX Foundation team’s technical expertise, personal experience as caseworkers, and ongoing interactions with district staff through the Casework Navigator program.

In addition to technical recommendations, the guidance provides detailed background on casework operations to assist technical teams and committee staff who may not be as familiar with this area of Congressional office work.