Recommendations for a more constituent-friendly Congress

Earlier this month, I had the top-of-the-bucket-list chance to testify at a House Select Committee on the Modernization of Congress on constituent services, and building a more customer-friendly Congress (video and transcript available here). As a former caseworker, it meant so much to be asked to come to DC to talk about casework, and share a starting-point vision for how Congress can capture the potential inherent in casework, and the expertise and talents of caseworkers across the country. The hearing covered so much ground, and it still only managed to scratch the surface of what’s possible and needed to push casework into the 21st century.