POPVOX Foundation hosts webinar on agency responsiveness to Congress

One of the hardest things about getting up to speed as a new caseworker is learning the different contacts and practices for each individual agency in responding to casework requests. The Administrative Conference of the United States (ACUS) recently commissioned a study examining agency-wide responsiveness to constituent service inquiries, with an eye to streamlining the process for both agencies and Congressional offices.

In this webinar, Boston University law professor Sean Kealy, author of the ACUS report, shares some of his research and findings, as well as his recommendations to agencies on improving responsiveness to Congressional offices.

For more webinars in our Casework Navigator series, visit popvox.org/casework.