POPVOX Foundation hosts webinar on diagnosing problems with Congressional casework

“Administrative burden” describes the obstacles constituents face in accessing benefits that do not reflect their legal eligibility—it also happens to describe a significant proportion of reasons constituents seek casework help from their Members of Congress.

Don Moynihan, McCourt Chair at the Georgetown McCourt School of Public Policy, has pioneered the study of administrative burden, including new language and frameworks to understand the types of costs associated with navigating complex bureaucracies. Caseworkers came away from the webinar with a deeper understanding of the root problems behind common casework inquiries, and ideas for tracking types of casework and articulating casework challenges to policy staff.

For more webinars in our Casework Navigator series, visit popvox.org/casework.