Caseworkers' willingness to go above and beyond to help constituents in distress can easily cross over into burnout and compassion fatigue. In this webinar, experts from the Schwartz Center for Compassion in Healthcare shared their innovative approaches to supporting caregivers facing burnout and trauma in the medical field. Caseworkers will explore ways these lessons may be applied to Congressional contexts.

Told effectively and respectfully, the stories constituents share with caseworkers can illustrate problems with existing federal programs or the need for new federal initiatives.

Caseworkers bear witness to the stories of constituents experiencing the federal government. Told effectively, these stories can build support for policy change through legislation and oversight.

District and state offices know that interns are invaluable for handling typical tasks like answering phones, opening mail, and staffing the front desk. But it can be hard in the constant churn of three new classes a year to find appropriate tasks for interns in a casework program.

Caseworkers' authority to help constituents comes from Congress's oversight responsibility. But what does that mean beyond writing bills and letters? This crash course will help caseworkers understand and be an asset to their teams' legislative work, from appropriations to NDAA.

Casework data is so much more than just your year-end case-closed numbers. In this overview session, learn how tracking casework data can be a tool to help your team improve your casework process, better serve your constituents, and make the most of the resources your team invests in casework.

The most effective tool caseworkers have at their disposal is a good relationship with an agency contact. This session will focus on what casework looks like from the agency side, and tips for building and maintaining strong professional relationships with agency liaisons.

Member-Directed Spending (aka Community Project Funding or Earmarks) can be an effective tool for caseworkers to strengthen relationships with local programs and stakeholders. This session will cover an introduction to MDS for caseworkers unfamiliar with appropriations, and tips on talking to community members about what to expect in the process.

Experienced caseworkers know that the best resources for casework teams are other caseworkers. In this session, veteran caseworker Katherine Long, who spent fifteen years as a caseworker in the office of former Senator Patrick Leahy, shared insights from her casework career and answer questions from new and returning offices. She also answered your questions about all things casework, from staff retention to agency relationships and more.