Newsletter: No injunction can stop us from caring about casework
An upcoming webinar on Congressional liaison work, plus tons of casework news and agency updates.
Newsletter: Looking Back on Pandemic Casework
Acknowledging the 5-year anniversary of COVID-19 and reflecting on the incredible work of caseworkers to support constituents in that tough period. Plus, all the usual casework news and agency updates.
Newsletter: Keeping Track of Agency Changes
Recommendations for strengthening casework, a new format for our agency news roundup, and we unpack some of the question marks around what’s going on at CFPB.
Newsletter: Liaisons Leaving? Grants Questions?
A new resource for journalists covering Congressional casework. Plus, a ton of casework news and agency updates.
Newsletter: Managing the Permanent Casework Crisis
A recap of our Social Security casework webinar with National Organization of Social Security Claimants’ Representatives CEO David Camp. Plus, all the usual casework news and agency updates.
Newsletter: Staying Focused on What You Can Control
Join us for a webinar on Social Security casework next Wednesday at 1 PM with National Organization of Social Security Claimants’ Representatives CEO David Camp. Plus, tons of agency news and updates.
Newsletter: Where to start with a casework surge
For Congressional casework teams overwhelmed trying to respond to the new administration’s executive orders, here are some places to start.
10 Steps to Set up Your Constituent Service Operation
A compilation of resources from our free Casework Navigator program to help Congressional offices set up their new casework operations.
Newsletter: Sorting through Executive Orders for casework
Your filter for what will impact casework and what you can ignore for now.
Newsletter: We’re So Back
The federal agency wait-and-see period is in full swing, but we’ve still got a roundup of agency news and updates.
Newsletter: Final agency news roundup of 2024
An opportunity for district Staff Assistants and an update on the American Ingenuity Award, plus agency news and updates.
Newsletter: Taking care of yourselves in 2025
Tips for professional development and selfcare, and some early caseload survey data, plus agency news and updates.
Professional Development and Year-end Self-care for Caseworkers
Ideas for self-care and professional development for Congressional caseworkers, as well as advice from people who have jumped between casework and other fields.
Newsletter: Preparing for Agency-specific Casework in 2025
Looking into the crystal ball to predict casework trends, plus agency news and updates.
Agency Changes Impacting Casework in 2025-2026
With the incoming Administration and leadership in both chambers signaling a willingness to undertake sweeping changes to the federal agencies, casework teams should prepare for significant increases in casework.
Newsletter: Preparing for the End of the Term
Resources for teams closing out casework operations or preparing year-end reports, as well as agency news and updates.
Newsletter: The Magnificent Mobile Office Hours
Insights for running a successful mobile office hours program, questions about disaster casework, and a recording of our webinar on agency management of casework. Plus, agency news and updates.
Anatomy of a Mobile Office Hours Program
A deep dive with the office of Senator Pete Ricketts [R, NE] on their mobile office hours program, including thoughts on managing the program, gathering data to support their decision-making, and evolving in response to feedback.
Newsletter: Hang in there, friends!
Resources for teams handling hurricane relief and Lebanon, and an upcoming webinar on agency management of casework. Plus, agency news and updates.
Two Possible Models for Disaster Casework Surge Capacity
Congressional staff face overwhelming workloads during disasters without additional support. Two solutions could reduce burnout, retain knowledge, and improve constituent services during crises.