Two Possible Models for Disaster Casework Surge Capacity
Congressional staff face overwhelming workloads during disasters without additional support. Two solutions could reduce burnout, retain knowledge, and improve constituent services during crises.
Canaries in the Coal Mine: Casework Lessons from the 2008 Crisis
New and experienced casework teams consistently bring up questions about handling the non-stop pace beginning in March of 2020 with the repatriation of American citizens at the start of the pandemic, and continuing through stimulus payments, pandemic relief, the Afghanistan withdrawal, and the current passport backlog crisis (and lots in between).